Information on the processing of personal data
1. Personal data controller
The controller of personal data processed in connection with telephone calls made via the MEJBE helpline is WINBE spółka z ograniczoną odpowiedzialnością with its registered office at ul. Obrońców Helu 3/LU1, 02-495 Warsaw, entered into the register of entrepreneurs of the National Court Register under KRS number 0001122528, NIP 5223308499, REGON 529427045, hereinafter referred to as the „Controller”.
In matters regarding the processing of personal data, you can contact the Controller:
- by e-mail at shop@mejbe.com,
- via the contact form available on the website mejbe.com,
- in writing to the address of the Controller's registered office.
2. Information about call recording
All telephone calls made via the MEJBE helpline are recorded.
Information about recording is provided to the caller before connecting with an employee or consultant.
3. Purpose of data processing
Telephone calls are recorded for the purpose of monitoring and improving the quality of customer service, in particular through:
- assessing the correctness and standard of the service provided,
- clarifying irregularities related to the manner of service,
- improving the organisation of the helpline's work,
- improving the quality of communication with customers,
- training and development of persons handling calls, if the recordings are used for this purpose.
Recordings will not be used for purposes incompatible with the purposes indicated above.
4. Legal basis for processing
The legal basis for the processing of personal data contained in the recordings is Article 6(1)(f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, hereinafter referred to as „GDPR”, i.e. the legitimate interest of the Controller.
The legitimate interest of the Controller is to ensure an appropriate standard of customer service, monitor the quality of calls made and improve the operation of the helpline.
Call recording is not based on the caller's consent. The caller is informed about the recording before connecting with a consultant and may choose another form of contact with the Controller.
5. Scope of processed data
In connection with the telephone call, the Controller may process:
- the caller's phone number,
- date and time of the call,
- duration of the call,
- voice recording of the caller,
- content of the conversation,
- identification and contact details provided during the call,
- information regarding the order, payment, invoice, shipment, complaint, warranty, service or device,
- other information voluntarily provided during the call.
Please do not provide data during the call that is not necessary to handle the matter, in particular passwords, access codes, one-time codes or full payment card details.
6. Period and place of storage of recordings
Telephone call recordings are stored for a period not exceeding 30 days from the date of the call.
After this period, the recordings are permanently deleted.
Recordings are stored locally, in an IT system located on the territory of Poland.
7. Data recipients
Access to recordings may only be granted to employees and associates of the Controller who have been appropriately authorised and require access to recordings in order to perform their duties.
Data may also be processed by entities providing services to the Controller:
- telephone and telecommunications,
- related to the operation or maintenance of the telephone exchange,
- IT and maintenance,
- related to the maintenance and security of IT systems.
These entities may process data only to the extent necessary to provide services to the Controller, on the basis of an appropriate agreement and in accordance with the Controller's instructions.
Data may also be shared with courts, law enforcement agencies, public administration bodies or other authorised institutions, if the obligation to share them results from the provisions of law.
8. Transfer of data outside the European Economic Area
Telephone call recordings are stored on the territory of Poland.
The Controller does not intend to transfer telephone call recordings or the personal data contained therein outside the European Economic Area.
9. Rights of the data subject
A person whose data has been recorded in a telephone call recording has the right to:
- obtain information about the processing of their personal data,
- access the data,
- receive a copy of the data contained in the recording,
- rectify incorrect data,
- request the deletion of data if the conditions specified in the GDPR are met,
- request restriction of data processing,
- object to data processing.
In order to find a specific recording, the Controller may request information allowing for the identification of the call, in particular:
- the phone number from which the call was made,
- approximate date and time of the call,
- information regarding the matter the call concerned.
Before providing a copy of the recording, the Controller may verify the identity of the person submitting the request.
The right to receive a copy of data must not adversely affect the rights and freedoms of others. For this reason, before providing the recording, the Controller may apply solutions protecting the data of employees, consultants or other persons appearing in the recording.
Requests regarding the exercise of rights can be sent to shop@mejbe.com or in writing to the address of the Controller's registered office.
10. Right to object
Since personal data is processed on the basis of the legitimate interest of the Controller, the data subject may object at any time to their processing for reasons related to their particular situation.
After receiving an objection, the Controller will cease processing the data, unless it demonstrates the existence of compelling legitimate grounds for further processing that override the interests, rights and freedoms of the data subject, or grounds for establishing, exercising or defending against claims.
11. Complaint to the supervisory authority
A person who considers that their personal data is processed unlawfully has the right to lodge a complaint with the President of the Personal Data Protection Office.
12. Voluntary nature of telephone contact
Telephone contact with MEJBE is voluntary, however all calls made via the helpline are recorded.
A person who does not want to use the recorded helpline may contact the Controller:
- by e-mail at shop@mejbe.com,
- via the contact form available on the website mejbe.com,
- in writing to the address of the Controller's registered office.
Providing data during the call is voluntary. However, failure to provide information necessary to identify the order, device, report or other matter may prevent it from being handled.
13. Automated decision-making
Personal data contained in telephone call recordings is not used for decision-making in a solely automated manner, including profiling.
Detailed information regarding the processing of personal data in connection with the use of the mejbe.com online store can be found in the Privacy Policy.