This document specifies the rules for granting warranties on products offered by the shop MEJBE, acting as an authorised distributor of selected brands. The warranty is valid in Poland and applies exclusively to products purchased in the online shop mejbe.com and on official marketplaces operated by MEJBE.
1. Warranty period
The length of the warranty depends on the manufacturer and the type of product. The detailed warranty period for a specific device is always located in the tab „Warranty” on the product page in the shop.
If the manufacturer offers different warranty periods for individual categories (e.g. power stations, solar panels, accessories), the period specified by the manufacturer and indicated on the product card applies. The warranty is calculated from the date of purchase confirmed by a proof of purchase.
2. Warranty claim procedure
To ensure the warranty process runs smoothly and quickly, all claims regarding products purchased at MEJBE should be directed according to the procedure below.
Warranty claim notification:
- Claims should be submitted via e-mail: support@winbe.pl.
- MEJBE organises the entire process: claim verification, repair, or replacement according to the manufacturer's warranty terms.
- Shipping: The customer sends the product to the service centre at their own expense, in appropriately secured packaging (it can be non-original). The repaired device will be returned in the same packaging.
3. Rules for submitting a claim
To ensure the claim is correctly processed, the following are required:
- Proof of purchase (invoice or receipt).
- Order number.
The claim must include:
- Device model and serial number (if applicable).
- A detailed description of the fault.
- Contact details and the address of the person submitting the claim.
4. Warranty exclusions
The warranty does not cover:
- Damage resulting from improper use.
- Damage caused by use not in accordance with the user manual.
- Repairs, disassembly, or modifications made by unauthorised persons.
- Normal wear and tear.
- Products that were not purchased at MEJBE.
5. Warranty claim process
- Repair: The product will be repaired at an authorised manufacturer service centre or at a designated point.
- Replacement: If repair is not possible, the product may be replaced with a new or equivalent one.
- Refund: Only if the manufacturer provides for such a possibility.
The standard repair time is from 14 to 45 calendar days, depending on the type of fault and availability of spare parts. The cost of returning the equipment after repair is covered by MEJBE.
6. Extended EasyProtect protection
If the manufacturer's warranty period has already expired and additional service protection was purchased with the product EasyProtect, further claim processing takes place in accordance with the terms of this service.
To check the protection rules and proceed to the claim information, click here:
EasyProtect Extended Service Protection
7. Contact regarding warranty matters
- E-mail: sklep@mejbe.com
- Phone: +48 22 487 0 487