Terms and Conditions

1. Chapter 1.General provisions, contact with the store owner
   1. These terms and conditions (hereinafter the 'Terms and Conditions') define the rules and conditions for using the online store mejbe.com, operating at the URL https://mejbe.com.
   2. The owner of the Store is Winbe Sp. z o.o. with its registered office at: Obrońców Helu 3/LU1, 02-495 Warsaw, entered into the register of entrepreneurs of the National Court Register under KRS number: 0001122528, NIP: 5-223-308-499 REGON: 529-427-045 (hereinafter the 'Seller').
   3. The Seller's contact details are as follows:
      
      Contact address: ul. Sochaczewska 64a, 05-084 Leszno
      E-mail address: sklep@mejbe.com
      Phone number: +48-224-870-487 (customer telephone service hours – in the Contact tab).
      Contact point for communication with the authorities of EU Member States, the European Commission, the Digital Services Board: sklep@mejbe.com. Communication can be conducted in Polish.
   4. These terms and conditions contain:
      1. information about the e-commerce service offered and provided by the Seller, which consists of enabling customers to make online purchases in the Store (i.e. remotely) of goods and digital content or digital services (hereinafter 'Store Service');
      2. information necessary for using the aforementioned service.
2. Chapter 2.Technical requirements
   1. In order to use the Store, it is necessary to have:
      1. a computer or another device with a web browser;
      2. access to the Internet;
      3. an active e-mail address.
3. Chapter 3.Personal data
   1. The administrator of the Store customers' personal data is the Seller.
   2. All information regarding the processing of personal data of customers, as well as other persons using the Store's website, can be found in the Privacy Policy .
4. Chapter 4.Conclusion of the sales contract, customer account
   1. The Store enables the purchase of goods (hereinafter 'Goods'),, displayed on the Store's website, in two modes:
      1. without registration;
      2. with the creation of an account in the Store.
      In both cases, in order to place an order, you must select the Goods in the Store, add them to the 'Basket' using the appropriate button, and continue the order procedure by selecting the appropriate options (delivery and payment method).
   2. Product information in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
   3. A condition for placing an order is filling in all the required data necessary for the performance of the contract in the order form and, optionally (at the customer's request), also the data for generating a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter the 'Account'), registration is one-time, and the e-mail address and the password chosen by the customer are the basis for subsequent logging in. Details of the digital service for maintaining the Account provided by the Seller are available below in the Account Terms and Conditions. The Store also allows logging into the Account via social media and/or a user account in the Google system. After logging into the Account, the customer has access to their order history, and for subsequent orders, they do not have to fill in the order form again with their personal data.
   5. The customer may resign from having an account at any time without incurring any costs. To this end, send your resignation to the e-mail address: sklep@mejbe.com.
   6. Confirmation of the order by the customer with the 'Buy and pay' button (or another with equivalent wording) means:
      1. submitting an offer to the Seller to purchase Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
   7. The conclusion of the sales contract (hereinafter 'Contract') occurs when the Seller accepts the order for processing (acceptance of the customer's offer), about which the Seller informs via an e-mail message confirming the acceptance of the order for processing.
   8. In the event that it is not possible to process the order for the Goods (in whole or in part), the Seller will inform the customer about it - in such case, the Contract is not concluded. The Seller will simultaneously inform the customer about existing possibilities for another way of processing the order, e.g. partial processing of the order or waiting for the Seller to replenish stocks. If the order has been previously paid for by the customer and cannot be processed, the Seller will immediately refund the payments made to the customer (depending on the scope of the order cancellation).
   9. The Seller provides the customer with a confirmation of the conclusion of the Contract on a durable medium no later than at the time of delivery of the Goods
   10. The Store is not responsible for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failing to provide other data necessary for the processing of the order.
   11. The Seller reserves the right to suspend the processing of the order in a situation where the customer has provided false data or when such data raises justified doubts as to its correctness. In such case, the Seller (if possible) will attempt to contact the customer to verify the veracity of the provided data.
5. Chapter 5.Prices and payment methods
   1. Prices of Goods are given in the Polish zloty (PLN) currency and in the gross amount, i.e. including VAT.
   2. The cost of delivery of Goods is provided separately in the Store's basket, depending on the delivery method chosen by the customer.
   3. Available payment methods are described on the Store's website in the 'Payment methods' tab and are presented to the customer at the stage of placing an order (in the basket).
   4. The Store offers the following payment methods:
      1. traditional bank transfer to the Seller's account
      2. fast electronic transfer / BLIK / so-called virtual wallet payment - via a payment platform:
         • Shoper Payments (Autopay)
         • PayPal
         • Stripe
         • PayPo
         • Comfino
         • Paynow
      3. payment by card: Visa, Visa Electron, MasterCard, MasterCard Electronic
      4. cash on delivery (COD)
      5. payment in cash or by card upon personal collection at the Store's physical point
      6. deferred payment – via the operator indicated at the stage of placing the order
   5. If the customer has chosen payment by standard bank transfer, payment for the order should be made within 3 days of its placement. In the absence of payment within the aforementioned period, the Contract is considered not concluded. The preceding sentence does not apply to situations where the Seller offers customers deferred payment/payment in instalments via an external partner.
   6. In the event of choosing payment via Shoper Payments, the entity providing online payment services for fast transfers and payment cards is Autopay S.A.
   7. In the event of choosing payment via Stripe, the entities providing online payment services are collectively Stripe Payments Europe, Limited and Stripe Technology Europe, Limited based in Ireland. The rules for integrating the Store with the Stripe service are defined in the 'Stripe Integration Service Terms and Conditions in the Shoper Online Store' available at https://www.shoper.pl/static/regulaminy/uslugi-finansowe-i-platnosci/regulamin-uslugi-integracji-stripe-w-sklepie-internetowym-shoper-od-2025-03-15.pdf. The Stripe service terms and conditions addressed to consumers (persons paying in the Store via Stripe) are available at https://stripe.com/en-pl/legal/consumer.
6. Chapter 6.Delivery of goods
   1. Delivery of Goods takes place according to the customer's choice:
      • via a courier company
      • via Poczta Polska (Polish Post)
      • to InPost parcel lockers
      • via ORLEN paczka
      • personal collection
   2. The customer can also collect the order:
      1. at the address: ul. Sochaczewska 64a, 05-084 Leszno
   3. Except for Goods collected by the customer personally, the order is considered fulfilled upon dispatch of the shipment to the customer (entrusting the shipment to a carrier engaged in transport). The exact actual delivery date of the shipment is determined by the carrier.
   4. Goods are dispatched by the Seller within 3 business days, unless a different period is explicitly stated in the product description when the customer places the order. Detailed lead times are provided on the Store's website in the 'Order processing time' tab.
   5. The Seller standardly processes orders within the territory of the Republic of Poland upon payment of the costs indicated on the Store's website in the 'Delivery time and costs' tab. International shipping is possible upon payment of the costs indicated on the Store's website or costs individually agreed with the customer.
7. Chapter 7.Withdrawal from the contract
   1. A customer who is a consumer or an entrepreneur as referred to in Art. 7aa of the Act on Consumer Rights (hereinafter the 'Privileged Entrepreneur') has the statutory right to withdraw from the sales contract for the Goods within 14 days of its receipt, without giving a reason, subject to the exceptions mentioned below.
   2. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a statement within the aforementioned period:
      • in electronic form to the address: sklep@mejbe.com or
      • in writing to the address: ul. Sochaczewska 64a, 05-084 Leszno.
   3. The Seller enables consumers and Privileged Entrepreneurs to submit a statement of withdrawal from the contract also in electronic form, within the 'Withdraw from the contract here' function, available:
      • via a link located in the 'Returns and complaints' tab;
      • via a link to the withdrawal form included in the email confirming the conclusion of the contract;
   4. A statement of withdrawal from the contract may be submitted according to the template - Download form template. Use of the template is not mandatory.
   5. If the statement of withdrawal from the contract was submitted electronically, the Seller will immediately send the customer a confirmation of receipt of the statement of withdrawal from the contract by e-mail.
   6. Then, within the next 14 days, the customer should return the Goods at their own expense to the postal address ul. Sochaczewska 64a, 05-084 Leszno. The return of the Goods is at the customer's expense, unless the Seller offers to bear this cost.
   7. The Seller will immediately, no later than within 14 days of receiving the statement of withdrawal from the contract, refund to the customer:
      • the price of the Goods;
      • the costs of the initial shipment of the Goods to the customer according to the cheapest usual delivery method offered in the Store.
   8. The Seller may withhold the refund of payments until they receive the Goods back, or at least until the customer provides proof of sending the items back.
   9. The refund of payments will be made using the same payment methods that were used by the customer in the original transaction, unless the customer has explicitly agreed to another solution.
   10. The customer is liable for any reduction in the value of the returned Goods if, before submitting the statement of withdrawal from the contract, they used the Goods in a way other than what was necessary to establish the nature, characteristics, and functioning of the item.
8. Chapter 8.Exceptions to the right of withdrawal from the Goods sales contract
   1. The right to withdraw from the contract does not apply in the case of Contracts for the delivery of Goods:
      1. non-prefabricated, manufactured according to the specifications of the consumer / Privileged Entrepreneur or serving to satisfy their individualised needs (personalised goods);
      2. perishable or with a short shelf life (perishable goods);
      3. delivered in a sealed package, if the package has been opened by the customer, and the goods cannot be returned after opening the package for health protection or hygiene reasons (hygienically packed goods);
      4. audio or visual recordings or computer software delivered in a sealed package on a tangible medium (e.g. CD) if the package was opened after delivery;
      5. which after delivery, due to their nature, become inseparably mixed with other goods (e.g. construction materials, if used);
      6. journals, periodicals, or magazines, with the exception of subscription contracts (printed press);
      7. whose price depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline for withdrawal from the contract;
      8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control.
9. Chapter 9.Complaints
   1. The Seller is obliged to provide the customer with Goods that are in conformity with the Contract.
   2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Act on Consumer Rights. Towards other customers, the Seller is liable under the rules resulting from the Civil Code.
   3. Complaints may be submitted:
      • electronically to the address: sklep@mejbe.com
      • or in writing to the address: ul. Sochaczewska 64a, 05-084 Leszno.
   4. The Seller will consider the complaint in the form in which it was submitted (in writing or via an e-mail message) within 14 days of receiving the complaint.
   5. In the event of dissatisfaction with the way the Seller handles a complaint, the consumer and the Privileged Entrepreneur may (independently of standard proceedings before a common court) also use out-of-court methods for handling complaints and pursuing claims.
   6. For this purpose, you can:
      1. apply to the voivodeship inspector of the Trade Inspection for the initiation of mediation proceedings regarding the amicable settlement of the dispute,
      2. use the assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection,
      3. apply to a permanent amicable consumer court for the resolution of a dispute arising from the concluded contract.
   7. Additional information regarding out-of-court methods of handling complaints and pursuing claims can also be found on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Chapter 10.Product reviews
    1. In the Store, there is a possibility for the customer to add a review of a product (hereinafter 'Reviews').
    2. This functionality is available only for customers who have an Account and are logged in or if the customer uses an external customer satisfaction survey / customer review programme.
    3. Reviews added by the customer should be legal within the meaning of the Digital Services Act (DSA) and in accordance with good morals, which means that you cannot post Reviews:
       • of an unlawful nature;
       • contrary to good morals, in particular: containing offensive or pornographic content, offending religious feelings, inciting racial, ethnic, or religious hatred;
       • infringing upon the rights of others, including in particular economic and moral copyrights and the right to privacy;
       • containing commercial or advertising content or graphic elements regarding products other than those offered in the Store.
    4. The Seller and/or the provider of an external customer satisfaction survey / customer review programme may moderate Reviews, which means that Reviews not in compliance with the Regulations will not be published or may be removed.
    5. In the event of blocking or removing a Review, the Seller will inform the customer about it, providing justification. In such case, the customer may file an appeal according to the rules described in Chapter 10. point 6 of the Regulations.
    6. Appeals against decisions regarding Reviews (hereinafter 'Appeal') may be submitted:
       • electronically to the address: sklep@mejbe.com
       • or in writing to the address: ul. Sochaczewska 64a, 05-084 Leszno.
       The Seller will immediately confirm the receipt of the Appeal electronically (if the person submitting the Appeal has provided the Seller with an e-mail address). The Seller will consider the Appeal in the form in which it was submitted (in writing or via an e-mail message) within 14 days of receiving the Appeal.
    7. Every person visiting the Store has the possibility to submit a notification to the Seller (hereinafter 'Notification'), if they believe that an illegal content within the meaning of the Digital Services Act (DSA) or content contrary to the Regulations has been posted in the Store as part of the Reviews. Notifications should be submitted electronically to the address: sklep@mejbe.com.
    8. The Seller will immediately confirm the receipt of the Notification electronically. The Seller will consider the Notification within 14 days of its receipt, providing justification. From the Seller's decision regarding the Notification, the person who submitted it may file an appeal according to the rules described in Chapter 10. point 6 of the Regulations.
    9. In the event of dissatisfaction with the Seller's resolution of the Appeal, the person submitting the Appeal has the possibility to use out-of-court dispute resolution methods as referred to in the Digital Services Act (DSA).
    10. The Seller is not responsible for Reviews posted in the Store by customers, provided that:
        • they have no knowledge that the Review is illegal content;
        • they immediately take appropriate action to remove or disable access to illegal content upon obtaining such knowledge or information; in particular, the Seller promptly considers Notifications.
11. Chapter 11.Accessibility
    1. This chapter of the Regulations contains information on how the Store Service meets accessibility requirements.
    2. Both the Regulations and the Store's website are provided in electronic form, readable by assistive tools.
    3. The information contained in the Regulations has been prepared in text formats that allow for their use in alternative and assistive communication. They can be read using assistive tools. Contrasts and spacing between letters, lines, and paragraphs have been applied, along with appropriately large, legible fonts of a size and typeface that allow for their reading, e.g. by enlarging the text or using assistive tools. The Regulations do not contain significant non-text content.
    4. The information contained in the Regulations is provided in a manner that ensures perceivability, functionality, understandability, and compatibility.
    5. Information on how the Store Service meets accessibility requirements can be read in the Accessibility Statement.
12. Chapter 12.Final provisions
    1. Contracts concluded in the Store are governed by Polish law. The Contract is concluded in Polish.
    2. None of the provisions of the Regulations exclude or in any way limit the rights of the consumer (and the Privileged Entrepreneur) resulting from the provisions of law.
    3. The Seller may make changes to the Regulations at any time, whereby such changes apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Contracts for the provision of a digital service or electronic service, as well as in the case of (ii) customers having an Account in the store - the customer will be notified of the change to the Regulations and the possibility of not accepting the new content.
    4. The Regulations are effective from 11-09-2026.

Account Terms and Conditions
in the store mejbe.com

1. Chapter 1.General provisions, contact with the Seller
   1. These account terms and conditions („Account Terms and Conditions”) define the rules and conditions for using a customer account („Account”) in the mejbe.com online store („Store”).
   2. These Account Terms and Conditions constitute the terms and conditions of an electronic service within the meaning of the Act on providing services by electronic means. The Account service is an additional and ancillary service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Account management service is free of charge.
   3. The Account Terms and Conditions supplement the Store Terms and Conditions. In matters not regulated in the Account Terms and Conditions, the provisions of the Store Terms and Conditions shall apply to this service.
   4. The Seller's contact details for matters concerning the Account service are the same as in the case of the Store:
      ul. Sochaczewska 64a, 05-084 Leszno
      e-mail: sklep@mejbe.com
      tel.: +48224870487
2. Chapter 2.Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are specified in Chapter 2, point 1 of the Store Terms and Conditions.
   2. By using the Account, the Store customer has the possibility to:
      1. save and store their personal data (including delivery address) in the Account, which enables making subsequent purchases in the Store without the necessity of re-filling the address form,
      2. view their order history,
      3. view the status of order fulfillment.
3. Chapter 3.Agreement for the provision of the Account service, withdrawal from the agreement, resignation from the Account
   1. Setting up an Account by the customer is equivalent to concluding an agreement for the provision of an electronic service for an indefinite period. The customer may resign from having an Account at any time without giving a reason. For this purpose, please contact the Seller electronically at sklep@mejbe.com. The customer also has a statutory right to withdraw from the agreement for the provision of the Account management service within 14 days of its conclusion.
4. Chapter 4.Complaints
   1. Towards consumers and Privileged Entrepreneurs, the Seller bears responsibility for the compliance of the Account service with the agreement in accordance with the provisions of the Act on Consumer Rights. Towards other customers, the Seller bears responsibility on the principles resulting from the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9. point 3-5 of the Store Terms and Conditions.
   3. In case of dissatisfaction with the way the complaint is handled by the Seller, there is also the possibility to use out-of-court methods of handling complaints and pursuing claims, in accordance with the procedure described in Chapter 9. point 6-7 of the Store Terms and Conditions.
5. Chapter 5.Personal data
   1. Full information about the processing of personal data of the Store's customers, including for the purposes of running the Account, can be found in the Privacy Policy.
6. Chapter 6.Changes to the Account Terms and Conditions
   1. The Seller may make changes to these Account Terms and Conditions on the principles indicated in Chapter 12 point 3 of the Store Terms and Conditions. If the customer does not accept the new wording of the Account Terms and Conditions, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter Terms and Conditions
in the store mejbe.com

1. Chapter 1.General provisions, contact with the Seller
   1. These newsletter regulations (“Newsletter Regulations”) define the terms and conditions for the provision by the Seller (“Seller”) – owner of the online store mejbe.com (“Store”) – the so-called newsletter service.
   2. The Newsletter consists of cyclical electronic messages sent by the Seller to the e- mail address of a person who has given appropriate marketing consent (“Subscriber”). These messages contain, in particular, commercial information regarding the Store and the Seller. These messages may also contain other content related to the Seller's activities, the Store's industry, or possibly educational content which, in the Seller's opinion, may be interesting and useful for the Store's customers or potential customers (“Newsletter”).
   3. These Newsletter Regulations constitute the regulations for an electronic service within the meaning of the Act on the Provision of Services by Electronic Means. The Newsletter service is an additional and secondary service in relation to the main business of the Seller, i.e. offering Goods for purchase to customers. The Newsletter service is free of charge.
   4. The Newsletter Regulations supplement the Store Regulations. In matters not regulated by the Newsletter Regulations, the provisions of the Store Regulations shall apply to this service.
   5. The Seller's contact details for matters concerning the Newsletter service are the same as for the Store
      ul. Sochaczewska 64a, 05-084 Leszno
      e-mail: sklep@mejbe.com
      tel.: +48224870487
2. Chapter 2.Technical requirements and functionalities of the Newsletter service
   1. In order to use the Newsletter service, it is necessary to have:
      1. a computer or other device with software that enables receiving e-mail messages,
      2. an active e-mail address,
      3. access to the Internet.
   2. By using the Newsletter, the Subscriber has the opportunity to receive e-mail messages from the Seller containing, among others:
      1. information about news and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the activities of the Store and the Seller, the Store's industry, or possibly educational content which, in the Seller's opinion, may be interesting and useful for the Store's customers or potential customers.
   3. The Seller does not guarantee or declare a specific frequency for sending the Newsletter. The timing of sending, as well as the content of the commercial information contained in the Newsletter, is decided by the Seller.
3. Chapter 3.Agreement for the provision of the Newsletter service, withdrawal from the agreement, cancellation of the Newsletter
   1. Conclusion of the Newsletter service agreement may take place:
      1. when a person visiting the Store completes the appropriate form on the Store's website, providing their e-mail address to which they wish to receive commercial information,
      2. while placing an order in the Store – when the customer in the Store's basket agrees to receive commercial information by ticking the appropriate selection box (the so-called checkbox).
   2. The Seller may - as an incentive to subscribe to the Newsletter - offer potential Subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g. a free e-book) or another benefit for the subscriber related to the store's activities (e.g. a one-time free delivery of Goods) (“Bonus”). Information about the Bonus granted in connection with the Newsletter subscription is then located on the Store's website.
   3. The Bonus is delivered to the Subscriber at the e-mail address provided upon subscription, immediately after the conclusion of the Newsletter service agreement. The Bonus is made available in an appropriate digital form (e.g. a link to download an e-book, a discount code, a code to be entered in the appropriate field of the Store's basket to receive free delivery).
   4. The agreement for the provision of the Newsletter electronic service is concluded for an indefinite period. The Subscriber may cancel the Newsletter at any time without giving a reason. To do this, you should:
      1. click on the appropriate link contained in every message sent as part of the Newsletter or
      2. contact the Seller electronically.
   5. The Customer also has a statutory right to withdraw from the Newsletter service agreement within 14 days of its conclusion.
   6. The Seller may stop providing the Newsletter service at any time, of which all Subscribers will be notified.
   7. In the event that the Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 1 year, the Seller (with additional notice) shall cease to provide the Newsletter service to that Subscriber.
4. Chapter 4.Complaints
   1. Towards consumers and Privileged Entrepreneurs, the Seller bears responsibility for the conformity of the Newsletter service with the agreement in accordance with the provisions of the Act on Consumer Rights. Towards other customers, the Seller bears responsibility based on the principles resulting from the Civil Code.
   2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9. points 3-5 of the Store Regulations.
   3. In case of dissatisfaction with the way the complaint is handled by the Seller, there is also the possibility of using out-of-court methods for resolving complaints and pursuing claims, in accordance with the procedure described in Chapter 9. points 6-7 of the Store Regulations.
5. Chapter 5.Personal data
   1. Full information on the processing of Store customers' personal data, including for the purpose of providing the Newsletter service, can be found in the Privacy Policy.
6. Chapter 6.Changes to the Newsletter Regulations
   1. The Seller may make changes to these Newsletter Regulations on the terms set out in Chapter 12 point 3 of the Store Regulations. If the Subscriber does not accept the new version of the Newsletter Regulations, they may terminate the agreement for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner specified in Chapter 3 point 3. of the Newsletter Regulations).